Terms and Conditions

  1. General

    1. Film Nature reserves the right to revise these Terms and Conditions at any time by updating this page. It is your responsibility to review and understand the Terms and Conditions if you are booking a tour, event or workshop or placing an order because it is legally binding to you. If you do not agree to the Terms and Conditions please do not use our services.

    2. Our website Tours & Events and Shop pages are managed and operated by Film Nature. The Terms and Conditions set out below constitute the agreement between you (the client) and us (Film Nature).

    3. Whilst we make every effort to provide you with up to date details for tours, events and workshops, it is ultimately your responsibility to check whether they have been cancelled or rescheduled. We try to ensure the information on this website is accurate at time of publishing; however the content is not guaranteed. We disclaim all liability for injury, loss or damage arising from inaccuracies, omissions or interpretation of contents. If you believe any content to be inaccurate please contact us via the contact page and we will endeavour to correct it as soon as possible.

  2. Payments and Bookings

    1. It is your undertaking to ensure that the details you provide when booking a tour, event or workshop or placing an order are correct, i.e. that your credit/debit card details are up to date and that there are sufficient funds to cover the cost of the service. Payment will be taken up front for the services offered and if payment fails, bookings will not be made or products will not be dispatched until an alternative payment has been made. If there are any changes to your details that may affect your booking or order it is your responsibility to inform Film Nature by contacting us via the contact page.

  3. Refunds and Cancellations: Tours, Events and Workshops

    1. Cancellation or Changes by You

      1. You may cancel your booking at any stage, however, a refund will not be issued.

      2. You may request a change to a booking by contacting us by email, however changes to dates and/or tours cannot be made within 28 days of the date of the tour

      3. Please note that failure to attend a tour, event or workshop without first informing Film Nature can not be regarded as a cancellation. Unless otherwise agreed, clients who fail to attend a tour, event or workshop without prior notice will not receive a refund for the tour.

    2. Changes and Cancellation by Film Nature

      1. Film Nature begins planning tours many months in advance. On rare occasions we have to make changes to details both before and after bookings have been confirmed, or cancel confirmed bookings. On outdoor tours in particular, local weather, transport or a host of other uncontrollable factors can mean a change in itinerary. Although we always endeavour to avoid changes and cancellations, we must reserve the right to do so.

      2. In the event of poor weather conditions which we consider will seriously affect the quality of a tour, event or workshop we reserve the right to postpone our cancel the tour. In this case you will be offered alternative dates for the same or similar tours from our programme of events.

      3. If we have to cancel a tour, event or workshop completely due to unforeseen circumstances such as extreme weather events we will offer an alternative date if we have no alternative dates to offer, you will receive a full refund of all monies paid.

      4. If we have to make a minor alteration to your itinerary or travel arrangements before departure, we will, if practicable, advise you before departure but we are not obliged to do so or to pay you compensation.

      5. If a major change is made (e.g. if all or part of your tour, event or workshop includes a boat trip which cannot be made because of weather conditions), we will inform you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:

        1. accepting an alternative tour, part-tour, event or workshop arranged by Film Nature and beginning the same day;

        2. transferring your deposit or payment to a future tour, event or workshop run by Film Nature of a similar standard to that originally booked, if available. We will offer you at least one alternative tour, event or workshop of equivalent or higher standard. If this tour, event or workshop is cheaper than the original one, we will refund the price difference. You must pay the applicable price of any such tour, event or workshop. This will mean you pay more if it is more expensive or receive a refund if it is cheaper.

      6. Please note that the above options are not available where any change made is a minor one. The decision as to whether a change is minor or major lies with Film Nature, who will endeavour to act fairly in all circumstances.

      7. No liability beyond offering the above-mentioned options can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of our Terms and Conditions entitling us to cancel (e.g. not paying on time) or if the change made is a minor one.

  4. Force Majeure

    1. Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage or loss from, force majeure. In these Terms and Conditions, ‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

  5. What is Included on Film Nature Tours, Events and Workshops

    1. See individual event descriptions for what you can expect to be provided by Film Nature.

  6.  What is Not Included on Film Nature Tours, Events and Workshops

    1. Film Nature does not organise or pay for clients’ travel expenses to and from events, such as flights or other public transport, car hire, travel insurance, passports or visas. We do not pay for telephone calls, snacks or any items of a personal nature. We do not ourselves provide accommodation, and cannot be held responsible for any issues arising between clients on our longer tours and accommodation providers (see 1.4 above). Please consult individual event descriptions to see whether meals, drinks and transportation during the tour are provided.

  7. Insurance

    1. To take part in one of our tours you must be covered by adequate insurance for the duration of the tour and for the activities undertaken.

    2. Individual clients booking on tours involving transportation and/or of more than one day in length are advised to take out appropriate personal insurance before setting out on holiday.

    3. Please read your policy details carefully and take them with you on your tour. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check insurance policies.

  8. Tour and Events Leaders and Tutors

    1. Our tour and events leaders and tutors have considerable expertise in the field of natural history and/or photography, as relevant to your tour, event or workshop and will be able to show you, and help you to identify, many of the birds, mammals and plants that occur in the region that you are visiting. All live locally and their knowledge and interests often extend beyond the area’s natural history. Tour leader and tutor profiles can be read on this website. Please note however, that whilst we assign leaders to particular tours, events and workshops well in advance, we reserve the right to make changes if necessary.

  9. Special Requests

    1. If you have any special requests, you should inform us of such requests prior to departure. We will advise the relevant supplier of your requirements but we cannot guarantee that such requests will be met. Furthermore, we have no liability to you if such requests are not met.

    2. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation or any other documentation is not confirmation that the request will be met.

    3. If you or any member of your party has any medical problem or disability which may affect your tour, event or workshop, (e.g. heart condition, asthma, epilepsy etc.) please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

  10. Behaviour

    1. When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation or vehicle owner, manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.

    2. We expect all clients to have consideration for other people. The majority of Film Nature clients are non-smokers. In order that they can enjoy their workshop, event or tour in comfort, we insist that smokers refrain from smoking in the proximity of all other group members, and while watching wildlife, at all times. Smoking indoors in any public space – e.g. lecture room – is illegal, while smoking in any confined space – e.g. at any other group gathering or in a vehicle – cannot be permitted. Additionally, Film Nature implements a policy of eco-tourism and requests that smokers dispose of used cigarette ends, which contain non-biodegradable material, responsibly. In booking a workshop, event or tour you agree to accept these guidelines, and it is the right of all our tour leaders to dismiss from a workshop, event or tour any participant failing to respect them.

    3. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property or fauna (including the collecting of any specimen from the natural world, for example any plants or insects), we are entitled, without prior notice, to terminate the tour, event or workshop of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

  11. Gift Vouchers

    1. Please note gift vouchers are valid for a full 12 months from the date on the gift voucher. However please make sure you check the seasonality of the trip voucher you have purchased. Not all trips are available over a 12 month period.